Cancellation & Refund Policy

Cancellation Policy

Gofoodieonline has implemented specific cut-off timings for cancellation of orders, beyond which cancellation requests will not be entertained. This is done to ensure that we maintain the highest standards of service and to guarantee fresh food on train which are already in motion.

• All Orders:

  Orders can be cancelled upto 1 Hour (60 Minutes) before the delivery time.

• Bulk Orders:

  All bulk bookings are required to be cancelled minimum of 24 hours prior to the delivery time.

• IRCTC e-Catering Booking Orders:

  Orders booked through the IRCTC platform by choosing a Gofoodieonline outlet can ONLY be cancelled by the IRCTC team or through the IRCTC platform. Such orders cannot be cancelled manually by our internal operations team.

• Emergency Cancels:

  Cancellations are not permitted once the time window has closed or at the time of delivery will not be entertained. In such cases, payment made online will not be refunded.

Refund Mechanism & Duration

Gofoodieonline has an automated refund mechanism that is managed by our payment gateway partners.

• Normal Refund Process:

  As soon as the order is marked as "Cancelled" by you / us in our system, the refund is initiated immediately through the payment gateway and will reach your source of payment within maximum 7 working days.

• Manual Refund Process:

  Sometimes refunds do not get initiated due to bank server failures or if our payment gateway is down. If you have not received a refund within 7 days from placing the request:
• Contact us at: info@gofoodieonline.com
• Support: Send us a message through the "Contact Us" .
• We will manually check the status of your refund and initiate it if it has not already been done.

Refunds Due to Complaints

Any refunds due to quality of food received, missing food items or poor service will be reviewed by our Complaints Team.

• No refunds will be initiated without approval from our Complaints Team.
• Such refunds will also take maximum 7 working days to reach your source of payment.

Other specific clauses (MUST READ)

• Incorrect Passenger Details:

  Gofoodieonline shall not be responsible for non-delivery if you have entered an invalid PNR number, Coach number, or Berth number. No refund will be issued in these cases

• Train Delay/Movement:

• If a train is delayed beyond its schedule and it reaches a point where it is not possible for our delivery executives to deliver your food, we will automatically cancel the order and initiate a full refund.
• If the train leaves before its scheduled stoppage time and our delivery executive is unable to reach your coach, a full refund will be initiated.

• Passenger Unavailable:

  If the passenger is not reachable on call or is not found at their registered berth/coach at the time of delivery, the order will be treated as "Delivered" and no refund will be provided.